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Client Service Charter
This Clients' Service Charter is a social pact between the Prime Minister's Office, Regional Administration and Local Government (PMO-RALG) and its customers. It specifies services and standards for service delivery, which PMO-RALG believes its service users have a right to expect, and sets out feedback and complaint handling mechanisms.
The Charter has been developed through consultation with PMO-RALG's stakeholders both internal and external This Charter document, which is a product of good working relationships that PMO-RALG will endeavour to maintain with its clients.
The purpose of this charter is to make PMORALG clients aware of services offered and quality commitments they should expect.